Monday, April 27, 2020

How did Samsung Lost Me as a Customer

I think I had the most Samsung devices through my home about 3-4 years ago. Samsung TV, Samsung PC Display, Samsung Smartphone, Samsung Smartwatch, Samsung Vacuum Cleaner, and maybe some other products I can't recall right now.

However, slowly, I realized that Samsung is not the company I liked for years and years, and their products, though fairly good quality, are too expensive.

On household items (not gadgets) when I had to by something, without realizing, I ended up buying Philips products: vacuum cleaner, electric tooth brush, hair clipper, kitchen appliances. It was not a conscious decision. I didn't even realize it until a week or so ago. 

Then, in March 2020 I realized that my perfectly fine Samsung Note 8 won't get any updates. No Android 10. I looked at S20 and I realized that it become insanely expensive. So, I ditched Samsung and bought a OnePlus 7T McLaren at half of the price of S20 Ultra.

Then, in April 2020 my Galaxy Watch broke, for the second time in one and a half years. I decided that it is just bad. Period. I ended up buying a Garmin Venu, and it serves my needs much better. Hopefully the Galaxy Watch will be fixed in warranty and I can recover some of it's value.

My Samsung TV started acting up lately as well. And is only 3-4 years old and used at most 2h/day. I never was really pleased with it, so when it will go dead, probably a Philips will replace it.

So far, my 3-4 years old 32" Samsung  PC Display works very well. But I have a feeling that the next one will be something else.

All in all ... High prices for average products in quality or performance made me loose my trust in Samsung. Samsung became the next Apple in my eyes. That's sad.